Privacy Policy

Your Privacy Matters to Us

Balanced Horizon (“we”, “us”, or “our”) manages and operates this website (“Site”). We are committed to respecting and safeguarding the privacy of each visitor (“you”, “your”). This Privacy Policy, alongside our Terms of Use and Cookie Policy, outlines how we collect, use, and manage your personal information.

By accessing and using our Site, you accept this Privacy Policy. If you disagree with any part of it, please refrain from using our Site.

Information You Provide to Us

You may choose to share personal details with us by completing forms on our Site, such as our “Contact Us” form or an event/project registration form.

1. Types of Information Collected

• Enquiries: Name, email address, phone number, nature of your inquiry, and any additional details you provide.

• Event/Project Registrations: Name, email address, and any specific event preferences you select.

2. How We Use This Data

We use the information you provide for the following distinct purposes:

• To Respond to Enquiries: Managing your questions and sharing details about our business and services.

• Event Management (Essential Communications): By registering for an event or project, we will contact you with essential information regarding that specific event (e.g., confirmation emails, venue changes, or joining instructions). This is necessary to fulfill your registration.

• Marketing & Updates (Optional): If you have explicitly opted-in via our form checkboxes, we will use your information to send you updates about our broader projects or our general organizational newsletter.

• Internal Operations: For our own internal records, documentation, and auditing purposes.

You confirm that any information you provide is accurate, current, and complete. If there are changes or inaccuracies, please contact us promptly.

Data We Automatically Collect

When you visit our Site, certain technical information may be collected automatically, such as:

• Your IP address

• Browser type, version, and settings

• Time zone and plug-in details

• Operating system and platform

• Your browsing behavior, including page visit duration, clickstream data, and error reports

How We Use Automated Data

This data is used for managing and improving the performance of our Site, ensuring content is delivered effectively, protecting site security, and internal auditing.

Use of Cookies & Consent Management

Our Site uses cookies to distinguish you from other visitors. For further details on the cookies we use and how they function, please refer to our Cookie Policy.

Cookie Consent Management

To ensure lawful use and documentation of cookies, we use a consent management tool provided by CookieFirst (Digital Data Solutions BV, Plantage Middenlaan 42a, 1018 DH, Amsterdam, The Netherlands; https://cookiefirst.com).

Upon visiting our Site, a connection is made with CookieFirst’s server to gather valid consent for storing and using cookies. CookieFirst sets a cookie in your browser to apply your preferences and keep a record of your consent. Data collected in this process is retained for the required duration or until you request its deletion, unless specific legal obligations apply. This is done in accordance with Article 6(1)(c) of the General Data Protection Regulation (GDPR).

Agreement with CookieFirst

We have entered into a data processing agreement with CookieFirst to ensure that any personal data gathered through the consent platform is handled exclusively according to our instructions and the GDPR.

Server Log Information

Both our Site and CookieFirst record data through server log files. This information may include your consent status/changes, anonymized IP address, browser and device details, date and time of access, the page URL related to your consent choices, approximate device location, and a unique visitor identifier (UUID).

Sharing and Disclosure of Your Data

We will not sell, rent, or otherwise share your personal information with third parties unless you give explicit permission, we are legally obligated to do so, or it is necessary to enforce our Terms of Use.

We do, however, share data with trusted service providers to operate our website and manage our communications:

• Website Operations: Website development partners, maintenance partners, and analytics/search engine services (e.g., Google).

• Email Marketing & Automation: We use Mailchimp to manage our newsletters and email automations. By submitting a registration or contact form, you acknowledge that the information you provide may be transferred to Mailchimp for processing. Your data is stored securely on their servers and is handled in accordance with Mailchimp’s Privacy Policy.

Data Transfers Outside the EEA/UK

We will not transfer your data outside the European Economic Area (EEA) or the United Kingdom unless the destination ensures adequate data protection, or appropriate legal safeguards (such as Standard Contractual Clauses) are in place.

Data Protection, Security, and Retention

While no method of transmission over the internet is entirely secure, we implement reasonable and suitable technical measures to protect your personal data from unauthorized access or disclosure. However, the transmission of data is at your own risk. We are not responsible for data breaches caused by third-party actions, such as hacking, or technical errors beyond our control.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

External Links

Our Site may contain links to external websites or resources managed by third parties. These sites are not covered by this Privacy Policy, and we have no control over their content. We are not liable for any damage or loss arising from your use of these third-party sites or the information you provide to them.

Your Data Rights

Under applicable data protection laws (including the Data Protection Act 2018 and GDPR), you have specific rights regarding your personal data:

• Right to Access: You are entitled to request a copy of the personal data we hold about you.

• Right to Deletion (Right to be Forgotten): You may request that we remove your personal information from our records.

• Right to Opt-Out (Newsletters): You can change your mind and unsubscribe from marketing emails at any time by clicking the “unsubscribe” link found in the footer of any email we send.

To exercise your right to access or request data deletion, please contact us using the details provided below.

Updates to This Policy

We may revise this Privacy Policy at any time. Updates will be posted on this page, and we encourage you to review it regularly. By continuing to use our Site, you agree to be bound by the latest version of the Privacy Policy in effect at that time.

Contacting Us

If you have any questions or would like to exercise your rights under this Privacy Policy, please reach out to us via our Contact Form.